PLINTH / LEDGE

Home décor & interior accessories — planters, vases, shelves & organizers · Lexington, KY

Order Cancellation Policy

This policy explains when and how YUKJA CORP order requests and accepted orders may be cancelled. An order request waiting for manager review is not yet a paid purchase.

1. Cancelling a request before acceptance

You may withdraw an order request at any time before you accept a written offer and payment is arranged. Reply to our message or use the contact page and ask to cancel the request. No cancellation fee applies to an unaccepted request.

If we cannot fulfill a request as submitted, we explain the issue and either propose a revised offer or close the request without charge.

2. Cancelling after you accept an offer

After you accept a written offer, cancellation depends on preparation status:

If payment has not been completed and fulfillment has not started, we usually cancel without a product charge when you notify us promptly.
If payment has been received but the order has not yet been packed or handed to a carrier, we attempt full cancellation and refund of product amounts not yet committed, less any non-recoverable costs disclosed before payment when those apply.
If the order has already shipped, cancellation is no longer available as a stop-shipment in most cases. Use our Returns and Refunds Policy after delivery when eligible, or contact us immediately in case the carrier can intercept the package.

We confirm the cancellation decision and any refund amount in writing.

3. Special, sourced, and bulk orders

Orders that involve special supplier procurement, custom configuration, or larger coordinated quantities may have earlier commitment points. Once a supplier has cut, configured, or irreversibly reserved goods for your approved specification, cancellation may be limited to defect or nonconformity remedies unless the quote stated a different rule. Those limits are disclosed before you accept the offer.

4. Seller-initiated cancellation

We may cancel an accepted order when stock cannot be obtained as confirmed, a pricing or description error cannot be honored, payment cannot be completed under the agreed method, delivery to the stated address is not feasible, or fraud or misuse is reasonably suspected. In those cases we explain the reason and refund amounts paid for undelivered goods according to applicable law and the payment method used.

5. Timing of refunds after cancellation

Refunds for cancelled paid orders are initiated after the cancellation is confirmed. Timing depends on the payment provider. Product amounts for goods never shipped are refunded; shipping already paid to a carrier for a dispatched package follows carrier and returns rules instead.

6. How to request cancellation

Include your name, order or request reference, and whether the package has shipped. Use the contact details below. Keep our written confirmation of the cancellation.

7. Related policies

Shipping status is covered in the Shipping and Delivery Policy. After delivery, returns are covered in the Returns and Refunds Policy. Payment questions are covered in the Payment and Billing Policy.