Refund policy

Returns and Refunds Policy

This policy explains how returns, replacements, and refunds work for YUKJA CORP orders after a request has been accepted and fulfilled. Mandatory consumer rights under applicable law remain available even when a specific return window or condition does not apply.

1. Eligibility overview

Many unused, unopened, or lightly inspected standard catalog items may be returned within the return window confirmed for the order, typically fourteen (14) days from delivery unless a different period was disclosed before payment. The item should be in resalable condition with original packaging and accessories when those were supplied.

Items that may be limited or excluded from voluntary return include: opened consumables when hygiene or safety applies; custom-configured or specially sourced goods made or ordered to your approved specification; clearance items marked final sale; and goods damaged by misuse after delivery. Exclusions are disclosed before purchase when they apply. A disclosed exclusion does not remove a statutory defect remedy.

2. How to start a return

Contact us with your order reference, the item, and the reason for return. Do not ship a return until you have received return instructions. Unauthorized returns may be refused or delayed.

We may ask for photographs of the product, packaging, or a shipping label. If the return is approved, we provide the return address and any prepaid-label or customer-paid-shipping terms that apply to that case.

3. Condition of returned goods

Returned goods should be clean, complete, and free of damage beyond ordinary inspection. Include manuals, hardware kits, and protective inserts that were part of the delivery. We inspect returns on arrival. If an item arrives damaged from inadequate packing, we may adjust the refund or decline the voluntary return while still addressing any separate defect claim.

4. Wrong item, defective, or damaged in transit

If we sent the wrong item, or the product arrived defective or damaged in transit, contact us promptly with photos and the order reference. We arrange a replacement, repair where appropriate, store credit, or refund consistent with the facts and applicable law. Reasonable return shipping for a verified seller error or defect is typically covered as confirmed in writing.

5. Change-of-mind returns

For eligible change-of-mind returns within the disclosed window, original outbound shipping is usually non-refundable unless required by law or stated otherwise. Return shipping may be your responsibility unless we offer a prepaid label. A restocking fee is charged only when disclosed before purchase for that product type.

6. Refund method and timing

Approved refunds are issued to the original payment method when that method remains available, or by another mutually agreed method. Processing time depends on inspection completion and the payment provider’s posting schedule. We notify you when the refund has been initiated.

Partial refunds may apply when only part of an order is returned, when optional services were completed, or when condition adjustments are documented.

7. Exchanges

Exchanges for a different model, finish, or size are treated as a return plus a new order request unless we expressly arrange a direct exchange. Availability of a replacement item is confirmed before the exchange is finalized.

8. Bulk, sourced, and custom desk orders

Coordinated desk setups and specially sourced items often follow the return terms written into the quote. Custom or supplier-special orders may be non-returnable except for verified defect or nonconformity. See our Bulk Orders Policy and Product Sourcing Policy.

9. Chargebacks and disputes

If you have a problem, contact us first with the order reference so we can review it. You may still use any lawful payment-provider dispute process available to you. We respond to provider inquiries with the order record and related correspondence.